Our Guarantees of Service

 

Owner Happiness Guarantee

Owner Happiness Guarantee is included in our Lease and our Management plans.

Our Owner Happiness Guarantee is, “If you’re not happy, We’re not happy”. We understand that our relationship is based on trust and appreciation. You, our customer is what is most valuable to us. We also want to be valued by you. Most property management companies charge cancellation fees or make you fulfill a long-term contract, we don’t feel this is a benefit to you or us. So, we chose not to do that. It is our goal to meet or exceed your expectations, by giving you legendary service.
If you would like to discontinue your management service with us, all we ask is that you:

1. Pay all outstanding invoices owed on your property(s).
2. Give us a 30-day written notice. This allows us time to wrap up the tenant file and get everything to you.

There are No additional costs to you and no cancellation fees. We want this to be taken care of as seamless as possible to the tenant and you the owner. We are always wanting to improve our service and would love to hear your feedback. Feel free to call us with your questions, and to get more information about our property management services. It is our pleasure to serve you.

 

Owner Lease Guarantee

Owner Lease Guarantee is included in our Lease and our Management plans.

We believe in our tenant screening process so much, that we offer our Lease Guarantee to all our management clients. You will not have to pay twice for RAM to find a tenant. Our leasing guarantee states that if a tenant does not fulfill at least 9 months of a lease term, we will find a new tenant for you with no Placement Fee charge.

We offer this guarantee – If a tenant we placed does not stay at least 9 months, we will find you a new tenant for FREE. There are 3 conditions for our Lease Guarantee.

1. RAM must have placed the tenants. This guarantee does not cover tenants we’ve taken over or inherited from an owner leased tenant.
2. The guarantee does not cover those tenants who may have to break their lease due to military transfers, etc.
3. It also does not cover any tenants who have fulfilled their lease agreement by paying appropriate lease fees to break their lease.

Feel free to call us with your questions and to get more information about our property management services. It is our pleasure to serve you.

 

Owner Positive Results Guarantee

Owner Positive Results Guarantee is included in our Lease and our Management plans.
Our Positive Results Guarantee is our way of giving you confidence in our property management process. We are not paid until we produce for you, and you are paid. If you select us to manage your rental property, we put in all the work upfront at no cost to you. This includes, marketing, accounting, showings, inspections, screen applications for a quality tenant, process all the paperwork, and arrange maintenance work if needed. We do all of this before we are paid anything. There are No setup fees, No admin fees, No fees, period! We are only paid after the Qualified Tenants pay their rent. This gives you the Owner a peace of mind knowing that RAM is going to work hard to get you the Results you deserve.
Feel free to call us with your questions and to get more information about our property management services. It is our pleasure to serve you.

 

Exclusive No Vendor Mark Up Guarantee

Exclusive No Vendor Mark Up Guarantee is included in all our Management plans (does not apply to Lease Only owner program).
RAM not only DOES NOT markup vendor invoices, but we try and find you discounts by working with preferred vendors. It’s simple, we use the vendor more, they can give us a discount from the regular pricing they charge.

This will save you MONEY!
 

 

Pet Guarantee

Our Pet Guarantee is optional on Premium and Platinum Investor Management plans (does not apply to Lease Only owner program).
Reeder Asset Management will cover any damages caused to the property, caused by the pet, above fair wear and tear, resulting from the Reeder approved pet(s) that is not covered by the security deposit and will be reimbursed to the owners, by RAM. This Guarantee covers up to $2,000.00 of damages. Any collection efforts under this provision becomes the sole responsibility of Reeder Asset Management.
The conditions for our Pet Guarantee:

1. This excludes any service animals per Fair Housing Guidelines.
2. We must have approved the pet. This guarantee is not available if we inherited the tenant or the pet. We must have approved the pet through our process and signed the lease with the tenant.
3. Our Pet Guarantee is not offered to everyone. This is not offered to those clients that select the Lease Only option, and will be specifically included in your Property Management Agreement for both property management agreement packages.

 

Eviction Protection

Eviction Protection Program is optional in our Premium Service Management plan and included in our Platinum Investor Property Management plan (does not apply to Lease Only owner program).

If a tenant needs to be evicted for NON-payment of rent, our attorney will handle the eviction for free, and RAM will pay any;

The conditions for our Eviction Protection Plan:

This guarantee does not cover tenants that were in place prior to us taking over your property. We must be the Property Management company for the entire length of the tenancy.

The Program does not cover lost rents, or damage to property.

The Program does not cover the Owner for the Tenant’s Attorney fees, court-ordered fines, damages or penalties.

Our Eviction Protection plan is not offered to everyone. It must be a part your Property Management Package (or can be purchased separately – ask for details) and will be specifically included in your Property Management Agreement and on-boarding documents.